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No1 Carpet Cleaners FAQs

On this page you will find the answers to our most frequently asked questions by customers regarding our UK carpet cleaning, rug cleaning and upholstery cleaning services. If you however don’t find the answers to your questions on this page, please feel free to contact us and we will be more than happy to help you with your enquiries.

What areas of Dorset do you provide carpet cleaning for?

We provide a range of quality cleaning services across the whole of Dorset, with much of our business being in areas such as Bournemouth, Poole, Christchurch, Dorchester, Weymouth, Blandford and Shaftesbury. We’re always on the road around Dorset, so give our team a call and we’ll provide you with the best carpet cleaning, domestic cleaning or commercial cleaning services in the South.

Do you provide carpet cleaning in Hampshire?

We are proud to provide quality carpet cleaning, commercial cleaning and domestic cleaning services to the people of Hampshire. Whether you live in Southampton, Portsmouth, Ringwood, Fareham, Winchester, Eastleigh and Basingstoke, we’ll be happy to refresh and revitalise your carpets, rugs and flooring. Give our friendly team a call today and discover our current special offers on carpet cleaning for your home or business.

Are you able to offer carpet cleaning in Somerset?

We supply quality, reliable carpet and upholstery cleaning services to areas across Somerset, including Yeovil, Taunton, Bridgwater, Glastonbury and Shepton Mallet. If you live in Somerset and want a friendly and dependable team to fulfil your carpet, rug or upholstery cleaning requirements then call our team today.

Why should I pre-clean my carpets?

A pre-clean treatment involves a stronger deeper clean with the added advantage of sanitising & deodorising your carpet. If you have a carpet that has heavy stains and has not been cleaned for a long period of time then this clean – which involves pre-treating all stains and walkways before the steam cleaning commences – will guarantee the best results possible. This type of treatment is perfect for allergy suffers & households with children, pets, and smokers.

Why should I professionally clean my carpets?

You should clean your carpets regularly and avoid them becoming too heavily soiled. If you want to prolong the life of your carpet and avoid buying a new one then you should use the services of professional carpet cleaners. No matter how much you think you can actually clean the carpets yourself with products found online, there are always risks involved with using certain products. Our professional team of carpet cleaners will ensure the job is performed in a correct and safe manner and that the best possible outcome is achieved.

What size room are your carpet cleaning quotes based on?

We base our carpet cleaning quotes and special offers on carpets measuring 4m x 4m. We don’t measure this exactly, so don’t worry if you’re a little over. Call our team today to discuss your requirements and see how we can help refresh your carpets.

How soon can you clean my carpets?

Please give our team a call to book an appropriate appointment time with one of our technicians - call our main office number on 0800 773 48 43.

How long will my carpets take to dry?

Most of the carpets dry within two hours, however the period of time that it would take a carpet to dry depends on numerous factors including how soiled your carpet was and weather conditions. Our cleaners are very experienced and should be able to estimate the time it would take once they arrive at the property.

What methods of payment do you take?

We accept credit and debit card payments. Our professional carpet cleaning team is always equipped with Chip & PIN card machines, making the payment process so much more easier for you. If you have any other enquiries regarding our accepted methods of payment please contact us on 0800 773 48 43.

I have pets and/or children - will they be affected by the cleaning?

We always abide by the relevant health and safety processes that exist within the cleaning industry, and all our cleaning methods are completely safe for use around pets and children. We do recommend that pets and children stay off of a damp carpet where possible until it is completely dry, as this will help to prevent slips, trips or falls.

Do I have to move my furniture out of every room?

As part of our service to you, our carpet cleaning technicians will be happy to help move any furniture. However, it is important that any particularly valuable items are moved by you the customer, or brought to the attention of the technician.

Why should I choose No1 Carpet Cleaners Limited to undertake my cleaning?

At No1 Carpet Cleaners all our machines and chemicals are from AIRFLEX STORM, who are the leaders in carpet cleaning machines. We use the latest FAST DRYING steam cleaning machines on the market, are fully insured and have over 15 years experience in the industry.

What are the different methods of carpet cleaning and which is best?

There are a number of different carpet cleaning methods that various companies will use - some use more water, products or mechanical action. We feel our carpet cleaning offers the perfect combination of all methods and gives the best results on a wide range of carpet materials and styles. All our carpet cleaning technicians are fully trained and will be able to advise you on the best possible treatment for your carpet.

Will all the stains come out of my carpet?

Unfortunately we are unable to guarantee 100% that any specific stain will be removed after our cleaning technicians have visited your home or business premises. Some stains damage the fibres of a carpet irreversibly, so no amount of professional carpet cleaning will remove it. If you have a particular stain that you are concerned about, please give us a call and discuss it with our team first.

What happens if I'm not satisfied with your work?

We work tirelessly to guarantee all our customers are satisfied with their carpets after cleaning, and we deal with all complaints in a fast and professional manner. If you feel our work has been of an unsatisfactory standard or would like to speak to our team regarding any issues, please contact us on our main office telephone number on 0800 773 48 43 where we will be happy to help.

I work all day during the week - can you come in the evenings or weekends?

Our experienced team of carpet cleaners can clean carpets Monday – Sunday and we even work out of office hours. We would expect to be able to get you booked in within 24 hours during quiet periods and 48 hours when it is busy.

Is there any risk my carpet may shrink after cleaning?

It is very rare that a carpet will shrink after our professional carpet cleaning team have cleaned it - as long as the carpet was originally installed correctly, there should be no risk involved. All our technicians will carry out a pre-clean inspection of the carpet to ensure they have identified any potential areas of concern or risks relating to shrinkage.

Can you get rid of carpet moths?

Yes. We can easily identify if your carpet has a moth infestation and we can treat your carpet to get rid of carpet moths completely, using non-toxic solutions.

Will my carpets shrink after a professional clean?

No. Carpets can shrink when excessive water is used but our specialists have the expertise to clean and dry your carpet without damaging it.

Do you use toxic solutions?

No. All of our solutions are non-toxic, so you need not worry about discolouration and scratches when you book with us.

Will carpet cleaners move my furniture to clean around it?

No. We are happy to help you move furniture, but our experts won’t move anything without your permission.

Will professional carpet cleaning remove the smell of smoke?

Yes, a deep clean of carpets and rugs can ensure that smoke smell trapped within them is successfully removed.

Should I prepare for a professional carpet clean?

Yes. Make sure that unnecessary clutter such as shoes are cleared, that electric sockets are clear ready for equipment, and prepare access for our specialists. Highlight stains and prepare furniture accordingly if you have specific requirements you’d like our cleaners to sort.


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Special Offers
2 Rooms

2 carpeted rooms, any size, steam cleaned by a fully trained technician using powerful AIRFLEX STORM equipment & eco-friendly cleaning solutions, safe for children and pets.

3 Rooms

3 carpeted rooms, any size, steam cleaned by a fully trained technician using powerful AIRFLEX STORM equipment & eco-friendly cleaning solutions, safe for children and pets.

2 Bed House

Professionally steam clean your 2 bed house with our special offer and the latest steam cleaning machines from AIRFLEX STORM. 


3 Bed House

Professionally steam clean your 3 bed house with our special offer and the latest steam cleaning machines from AIRFLEX STORM. 


SCORE 9.8/10
Over 3000 Reviews

No1 Carpet Cleaners arrived on time, introduced himself professionally. Reviewed the work areas to be cleaned and explained the progress and products. Cleaned the sofa and room, professionally and now it looks and smells amazing. Highly recommended and I'll 100% be keeping their number and using more often.

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